Change Management and Corporate Governance
Engagement:
A California digital imaging and data storage product company needed help assessing their overall business operations and IT infrastructure after a significant change to their corporate management and organizational structure.
Solution:
Assist One worked with executive management in conducting the assessment of their propriety products, software architecture, software development strategy, customer service performance and overall market positioning to help them understand their current state. Based on the assessment, we worked with management, the Board of Directors and the client's Legal and Audit Committees to improve the company's organizational structure and establish and implement policies and procedures to ensure a reliable corporate governance strategy.
Results:
As a result, the company reduced costs, improved customer satisfaction and increased revenues while producing higher net margins. Because the company now has the right people in the right positions, they have seen improved productivity and reduced employee turnover.
Industries:
Financial Services
Emerging Markets
Forensic Accounting
Engagement:
A large East Coast legal firm, representing one of their Healthcare clients, engaged Assist One to provide advanced data mining services to identify and resolve litigation issues concerning the accuracy and integrity of their corporate financial statements.
Solution:
Assist One analyzed and restored the client's financial data from multiple financial databases using advanced data diagnostics and recovery efforts to retrieve and produce valid management reports and account data. We also developed and provided improvements to their collection activities and associated financial and management procedures.
Results:
As a result of the initial diagnostic work, we discovered over $4 million in collection debt owed to the company. Our fine tuning enhanced the company's management and financial procedures so that outstanding debt collection improved and had a positive effect on their cash flow and bottom line.
Industries:
Healthcare
Financial Services
Efficient and Accurate Electronic Patient Records
Engagement:
A large, regional clinical organization wanted to improve the efficiency and accuracy of its data entry, storage and retrieval of electronic patient records for its multi-location surgical and orthopedic practices. In addition, the organization wanted to create a software application HL7 interchange to transfer data from their associated Managed Care Organizations and their affiliated hospitals without errors while ensuring HIPAA compliance. This project encompassed multiple EMR application software programs, hardware and operating system platforms.
Solution:
We worked with our client's healthcare providers and their scheduling and billing department as well as with their Managed Care Organizations and hospital IT departments to complete an assessment, develop a systems improvement roadmap and recommend a solution. To complete the assessment and roadmap we also consulted with a number of software and hardware vendors to determine the best solution.
Assist One then developed, integrated and managed an HL7-compliant electronic medical records system and electronic health data interchange that initially migrated patient records from many different sources in a wide variety of formats into one database system that included error checking and audit tracking. A customizable desktop application provided the healthcare providers with a single view for all patient records information. The health data interchange ensured clinical, physician and hospital records management systems were updated automatically and maintained on a single platform that could be viewed by healthcare providers.
Results:
With this system, the client's business processes were significantly improved, which resulted in the healthcare providers spending more time with their patients since the patient records were readily available through a simple exam room login. In addition, the organization improved cash flow through quicker insurer and Medicare reimbursements and achieved greater profits because the number of scheduled appointments increased, while reducing the administrative time to file and collect payments.
Industries:
Healthcare
Continuous Software Release and Update Strategy
Engagement:
A Radiology Imaging Management company engaged Assist One to evaluate their IT infrastructure and design an update software release strategy for end users in 47 states. This project encompassed both custom and commercial application software installations, multiple data center locations, SAN/WAN/LAN network infrastructures, advanced digital imaging technologies and FDA, HIPAA and HHS regulatory compliance.
Solution:
Assist One performed a complete IT infrastructure assessment with recommendations for improvements. We recommended a data center co-location to handle redundancy issues. We designed and worked with the client to implement a business continuity and disaster recovery management plan to further stabilize and enhance the integrity of their entire critical business and IT operations.
The implementation focused on a migration to an Oracle-based database management system that provided enhanced capabilities for deploying and maintaining the company's proprietary digital imaging technology across their 47-state customer base. This continuous software release strategy made extremely large digital files available on demand while ensuring FDA and HHS regulatory compliance. Additionally, Assist One modernized the proprietary desktop application software update and upgrade schedule by recommending client's systems development teams adopt a more progressive rapid application development (RAD) lifecycle model so that updates and upgrades were propagated as each change was tested and released.
Results:
As a result, the client's IT infrastructure, business processes and efficiency were significantly improved. Image delivery reliability and speed were increased and this improved end user satisfaction, reduced help desk calls and ensured systems compatibility on an ongoing basis.
Industries:
Healthcare
Emerging Markets
Government Financial Reporting Management System
Engagement:
A Department of Defense (DOD) organization along with the General Service Administration (GSA) looked to Assist One to build a Web-based financial reporting management system to generate customized end-user reports that could be filtered, manipulated and audited internally by designated personnel within several specific DOD/GSA departments or business units.
Solution:
After performing a systems analysis on our client's existing databases and data management applications, we designed and implemented a new solution that integrates seamlessly with the legacy system. The new financial reporting management system captures the data from multiple reporting sources and, utilizing SQL Server based technologies, processes the aggregates input to produce customized output data feeds, financial reports and other monitoring, decision-support and analytics reports.
The communications services provided to the DOD/GSA can now be broken into monthly feeds and reports for each separate internal entity within a specific department or business unit.
Results:
As a result, our client was able to realize significant improvements to the timeliness and accuracy of reporting to their departments. The new financial reporting and management system has been instrumental in providing increased cost validation, security and audit tracking capabilities as required by DOD and GSA regulatory requirements.
Industries:
Government and Defense
Communications
Financial Services
BI and Financial Reporting System
Engagement:
A Fortune 15 Communications company engaged Assist One to produce customized business intelligence and financial reporting for their telecommunications clients and their customers.
Solution:
After performing a systems analysis of the various database management systems, Assist One designed and implemented an Apache-based, secure, cloud portal solution that:
This transaction processing and reporting system was designed using multiple system interfaces that processed the collective input through a series of proprietary SQL Server-based transaction processing "engines."
Results:
This high ROI project improved the timeliness and accuracy of reporting to our client's telecommunications customers and improved monthly cash flow. Additionally, our client has been able to free up their staff to focus on other projects and tasks while ensuring compliance with reporting, data security, and audit tracking requirements.
Industries:
Communications
Financial Services
Product and Service Delivery Improvements
Engagement:
Assist One was engaged by a Financial Services company specializing in providing Big Data analysis and business intelligence services to Fortune 500 insurance companies. We were brought in to the project to review and recommend improvements to the company's core business processes in providing product and service delivery to their insurance clients. Our client was seeking improved profitability as it readied itself for a next round of financing.
Solution:
Assist One worked with the client's executive team, as well as with their operational and IT teams, in developing a roadmap to move the company to a transitional revenue model based on ROIs for their insurance industry customers. This model was designed to more accurately monetized their Big Data and Business Intelligence products and services.
Assist One helped to restructure not only our client's business model, but transitioned the core database systems to an enterprise SQL Server platform that allowed the company to offer a new highly customized Executive Dashboard reporting and trend analysis product line.
Results:
As a result, our client successfully monetized their Big Data and Business Intelligence products and services and were successful in securing the next round of private equity financing that propelled their nationwide growth.
Industries:
Financial Services
Web-enabled Distance Learning
Engagement:
An Education and Training company serving the Department of Defense (DOD), Department of Justice (DOJ) and other state and local government agencies, needed a comprehensive upgrade to its infrastructure to expand their classroom-based instruction to web-enabled distance learning.
Solution:
To provide our client with the most comprehensive strategic IT infrastructure upgrade plan, Assist One performed a needs analysis, drafted requirements and documented an implementation plan for moving forward. Assist One subsequently was engaged to implement the infrastructure upgrade. We devised and implemented:
Results:
As a result, our client achieved distance learning accreditation and was awarded several new contracts generating an additional $5 million during the first year after implementation. Because of this new delivery approach our client saw increased profits, better staff utilization and the creation of new revenue centers.
Industries:
Government and Defense
M2M Mobile Health Plan
Engagement:
Assist One was called in to help a healthcare provider develop a roadmap for machine to machine (M2M) mobile health planning and budgeting. With M2M, mobile devices are used to capture data that is then relayed through a variety of networks to various applications.
Solution:
To develop the roadmap, Assist One conducted an assessment of current practices by reviewing a variety of clinical study materials so as to get a clear picture of how to deliver a solution that supported clinical needs while saving costs wherever possible. As a result of the roadmap, which called for a hosted Quality Management System (QMS) covering requirements under 21 CFR 820, the Assist One team delivered the following:
Results:
As a result of the roadmap and system design, Assist One set up, configured, managed and hosted the HL7 compliant data transaction and reporting system for the client's M2M mobile health system.
Industries:
Healthcare
Emerging Markets
Video Billing System
Engagement:
A Communications company engaged Assist One to facilitate and manage the integration of a video billing solution with their billing service to produce customized communications video billing for end users.
Solution:
After performing a systems analysis of the client's current billing systems along with identifying the video billing solution requirements, Assist One designed and implemented an integrated solution using a third-party video solution. The custom solution implemented a series of system interfaces that captured traditional billing data while integrating the new video billing application. The system produces a series of highly customizable video bills that customers can retrieve and view in conjunction with their traditional bills.
Results:
As a result, our client is achieving a high ROI with improved customer service and increased product satisfaction.
Industries:
Communications
Financial Services
